Contact
Contact Us
We'd Love To Hear From You
At WashiNest, every message matters.
Whether you have a question about an order, need assistance with a product, want recommendations for your next journaling project, or simply wish to share your creative experience, our team is always happy to help.
Our goal is to provide friendly, thoughtful, and reliable support for every customer.
Customer Support
For assistance regarding:
Orders
Shipping
Returns and refunds
Product information
Account inquiries
Payment questions
Website support
General feedback
Please contact our support team.
Email Support
We aim to respond to all inquiries within 24–48 business hours.
To help us assist you more efficiently, please include:
Your full name
Order number (if applicable)
A detailed description of your inquiry
Relevant photos when reporting product issues
Phone Support
1 (250) 470-4003
Our customer service team is available during regular business hours and will do our best to assist you as quickly as possible.
Mailing Address
WashiNest
2721 Lakeview Rd
West Kelowna, BC
Canada
Please note that this address may not be the designated return address for all returns.
Customers should contact our support team before sending any products back.
Business Hours
Monday – Friday
9:00 AM – 5:00 PM
Business hours may vary during holidays and peak shopping seasons.
Wholesale & Partnership Inquiries
For business partnerships, collaborations, media opportunities, or wholesale inquiries, please contact:
We welcome opportunities to collaborate with creators, artists, stationery enthusiasts, and businesses who share our passion for creativity.
Our Promise
At WashiNest, customer satisfaction remains one of our highest priorities.
We are committed to providing:
Friendly communication
Transparent support
Reliable assistance
Fair solutions
A positive shopping experience
Thank you for visiting WashiNest.
We look forward to helping you create, inspire, and preserve beautiful memories through journaling and stationery.
Your creative journey starts here.