Shipping Policy

Last Updated: June 2026

Welcome to WashiNest.

At WashiNest, we understand the excitement of receiving new stationery supplies, decorative tapes, and journaling treasures. We are committed to delivering your order safely, efficiently, and transparently, no matter where you are in the world.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Our Shipping Promise

We proudly offer:

Free Worldwide Shipping

Reliable International Delivery

Order Tracking Availability

Secure Packaging

Customer Support Throughout Delivery

Our goal is to ensure your creative supplies arrive safely and ready to inspire your next project.

Shipping Coverage

WashiNest currently ships to customers worldwide.

We serve customers across:

North America

Europe

Asia

Australia

New Zealand

South America

Middle East

Selected regions of Africa

Shipping availability may vary based on local regulations, carrier restrictions, and current delivery conditions.

Certain remote locations may experience longer delivery times.

Order Processing Time

All orders are processed after payment has been successfully confirmed.

Typical processing time:

1–3 Business Days

Processing includes:

Order verification

Inventory confirmation

Quality inspection

Packaging preparation

Shipping label creation

Carrier handoff

Orders are not processed on weekends or public holidays.

During busy periods, processing times may be slightly extended.

Delivery Time

Estimated delivery time:

7–10 Business Days

Delivery estimates begin after order processing has been completed.

Actual delivery times may vary depending on:

Destination country

Customs procedures

Local courier performance

Weather conditions

Holiday seasons

Transportation availability

Government regulations

While most orders arrive within the estimated timeframe, delays beyond our control occasionally occur.

Free Worldwide Shipping

WashiNest proudly provides free shipping on all eligible orders.

No minimum purchase requirement is necessary unless otherwise specified during promotional campaigns.

Shipping costs are included as part of our customer experience commitment whenever applicable.

Order Confirmation

After placing an order, customers will receive an order confirmation email.

This email typically contains:

Order number

Purchase summary

Billing information

Shipping information

Customer support details

Please review all information carefully and contact us immediately if corrections are required.

Shipping Confirmation

Once your order has been shipped, a shipping confirmation email will be sent.

This email may include:

Tracking information

Carrier details

Shipment status

Estimated delivery information

Tracking availability depends on carrier support and destination country.

Tracking Orders

Most orders include tracking information.

Tracking updates may take several business days to appear after shipment.

Tracking events depend on:

Carrier scanning schedules

Regional courier systems

International transit updates

Customs processing

Customers may monitor shipment progress using the provided tracking details.

Customs, Duties and Taxes

International orders may be subject to:

Import duties

Customs fees

Government taxes

Brokerage charges

Inspection fees

These charges are determined by local authorities and are not controlled by WashiNest.

Customers are responsible for any fees required by their local jurisdiction.

We cannot estimate or guarantee customs costs because regulations vary by country.

Customs Delays

Customs inspections occasionally cause delays.

Such delays are beyond the control of WashiNest and shipping carriers.

Delivery estimates do not include additional time required by customs authorities.

Customers are encouraged to contact local customs offices if additional information is requested.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please verify:

Full name

Street address

Apartment number

Postal code

City

Province or state

Country

Phone number

Email address

WashiNest is not responsible for delivery issues caused by incorrect information provided during checkout.

Address Changes

Address modifications may be possible before shipment.

Once an order has entered fulfillment or shipping stages, address changes may no longer be available.

Customers should contact support immediately if corrections are needed.

Failed Deliveries

Orders may be returned or delayed due to:

Incorrect addresses

Unclaimed packages

Delivery refusal

Carrier access restrictions

Local regulations

Repeated failed delivery attempts

If a package is returned, customers should contact us to discuss available solutions.

Lost Packages

If a shipment appears lost, customers should contact our support team.

We will work with shipping partners to investigate the situation.

Investigation procedures may require additional time depending on:

Carrier policies

Destination country

Shipment status

Transit history

If a package is officially confirmed lost, we may provide a replacement or refund at our discretion.

Delayed Deliveries

Although we strive to meet delivery estimates, delays can occasionally occur due to:

Severe weather

Natural disasters

Transportation disruptions

Customs inspections

Peak shopping seasons

Carrier capacity limitations

Government restrictions

Unexpected global events

Delivery estimates are not guaranteed delivery dates.

Damaged Packages

If a package arrives visibly damaged, customers should:

Photograph the packaging

Photograph the product

Contact support as soon as possible

Provide order details

We will review the situation and determine an appropriate resolution.

Split Shipments

Some orders containing multiple products may be shipped separately.

This may occur due to:

Inventory location differences

Packaging requirements

Warehouse logistics

Supplier availability

Customers may receive multiple tracking numbers for a single order.

Refused Shipments

Customers who refuse delivery may be responsible for additional fees incurred during return transit.

Refund eligibility will be reviewed according to our Return & Refund Policy.

Shipping Restrictions

Certain products may be restricted in specific jurisdictions.

WashiNest reserves the right to cancel orders that cannot legally be delivered to the destination country.

If cancellation becomes necessary, customers will receive an appropriate refund.

Risk of Loss

Ownership and risk of loss transfer to the customer once the shipment has been delivered according to carrier records.

Customers should ensure secure delivery arrangements whenever possible.

Force Majeure

WashiNest shall not be held responsible for shipping delays caused by events beyond our reasonable control, including:

Natural disasters

Floods

Earthquakes

Wildfires

Pandemics

War

Civil unrest

Government actions

Transportation disruptions

Communication failures

Carrier interruptions

Policy Changes

We reserve the right to modify this Shipping Policy at any time.

Updates become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically.

Contact Information

WashiNest

2721 Lakeview Rd

West Kelowna, BC

Canada

Phone: 1 (250) 470-4003

Email: support@WashiNest.store

If you have any questions regarding shipping, delivery, tracking, or order status, our customer support team will be happy to assist you.

Thank you for choosing WashiNest and allowing us to be part of your creative and journaling journey.