Return & Refund Policy

Last Updated: June 2026

Welcome to WashiNest.

At WashiNest, we believe creativity should be joyful and worry-free. Whether you're decorating a journal, creating a scrapbook, or collecting beautiful stationery supplies, your satisfaction is important to us. We are committed to providing a pleasant shopping experience and a fair return and refund process for all customers.

Please read this Return & Refund Policy carefully before making a purchase.

Our Commitment

We carefully select and inspect our products before shipment. However, if you are not completely satisfied with your purchase, we are here to help.

We proudly offer:

• Free Returns Within 30 Days

• Free Refunds Within 30 Days

• Worldwide Customer Support

• Fair and Transparent Resolution Process

Return Eligibility

You may request a return within thirty (30) calendar days from the date your order is delivered.

To be eligible for a return, the following conditions must be met:

The item must be unused.

The item must remain in its original condition.

The item must be returned in its original packaging whenever possible.

The item must not be intentionally damaged, altered, modified, or misused.

Proof of purchase must be provided.

Items returned without authorization may not be accepted.

Free Return Policy

WashiNest provides free return service for eligible orders.

Customers who wish to return an item must first contact our support team to receive return instructions.

Do not send items back without prior authorization.

Once your return request is approved, detailed return instructions will be provided.

Refund Eligibility

You may be eligible for a full refund if:

The item arrives damaged.

The item arrives defective.

The item arrives significantly different from its description.

The wrong item was received.

The package is confirmed lost during transit.

The order is successfully returned within the approved return period.

Non-Returnable Situations

The following situations are generally not eligible for return or refund:

Items damaged due to customer misuse.

Items damaged after delivery.

Products showing excessive wear after use.

Items returned outside the return window.

Orders with inaccurate shipping information provided by the customer.

Items returned without approval.

Products that have been intentionally altered.

Gift cards and promotional credits where applicable.

Damaged or Defective Products

If your order arrives damaged, defective, or incomplete, please contact us within seven (7) days of delivery.

To help us resolve the issue quickly, please provide:

Order number

Description of the issue

Photos of the product

Photos of the packaging

Photos of any visible damage

Our team will review the information and provide an appropriate solution.

Solutions may include:

Replacement product

Store credit

Partial refund

Full refund

Lost Packages

If tracking information indicates unusual shipping delays or a package appears lost, please contact us.

Our team will work with shipping partners to investigate the situation.

If a package is officially confirmed as lost, a replacement or refund may be issued at our discretion.

Incorrect Items

If you receive an incorrect product, please contact us immediately.

Upon verification, we may provide:

A replacement shipment

A prepaid return process where applicable

A full refund if replacement inventory is unavailable

Return Process

Step 1

Contact our customer support team.

Step 2

Provide your order number and details regarding your request.

Step 3

Wait for return authorization and instructions.

Step 4

Prepare and send the approved return package.

Step 5

Once received and inspected, your refund will be processed.

Refund Processing Time

After a returned item has been received and inspected, approved refunds are typically processed within five (5) to ten (10) business days.

Depending on your financial institution, additional time may be required before funds appear in your account.

Refund timing may vary according to:

Bank processing times

Credit card provider policies

Payment platform procedures

Currency conversion processes

Partial Refunds

Certain situations may qualify for a partial refund, including:

Minor packaging damage

Incomplete product sets

Products showing limited signs of use

Promotional bundles with missing components

Each case is reviewed individually.

Order Cancellation Policy

Orders may be cancelled before processing begins.

Once an order has entered fulfillment, packing, or shipping stages, cancellation may no longer be possible.

Customers should contact us as soon as possible if they wish to request a cancellation.

Exchanges

We may offer exchanges when inventory is available.

Exchange eligibility depends on:

Product availability

Condition of returned merchandise

Shipping destination

Current inventory levels

Chargebacks

Customers are encouraged to contact us directly before initiating a payment dispute or chargeback.

Most concerns can be resolved quickly through our support team.

Unauthorized chargebacks may delay future support and order resolution.

International Customers

WashiNest proudly serves customers worldwide.

Return procedures may vary depending on local regulations and shipping conditions.

Customers are responsible for complying with applicable local laws regarding imports and returns.

Limitation of Liability

WashiNest shall not be responsible for:

Indirect damages

Consequential damages

Incidental damages

Loss of business

Loss of profits

Loss of personal data

To the maximum extent permitted by applicable law.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time.

Updates become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically.

Contact Information

WashiNest

2721 Lakeview Rd

West Kelowna, BC

Canada

Phone: 1 (250) 470-4003

Email: support@WashiNest.store

Our team is always happy to assist with questions regarding returns, refunds, exchanges, or product concerns.

Thank you for shopping with WashiNest and for allowing us to be part of your creative journey.