Contact information
Contact Information
Last Updated: June 2026
Welcome to WashiNest
At WashiNest, we believe every creative journey deserves thoughtful support. Whether you're decorating your first journal page, building a scrapbook full of memories, or searching for the perfect washi tape collection, our team is here to help.
We are committed to providing friendly, reliable, and professional customer service for customers around the world.
Customer Support
If you have questions regarding:
Orders
Shipping
Returns
Refunds
Products
Account inquiries
Payment issues
Website assistance
General feedback
Please feel free to contact us.
Email Support
Email: support@WashiNest.store
Our support team aims to respond to all inquiries within 24–48 business hours.
For faster assistance, please include:
Your full name
Order number (if applicable)
A detailed description of your inquiry
Relevant photos when reporting product issues
Telephone Support
Phone: 1 (250) 470-4003
Support hours may vary depending on business operations, holidays, and regional availability.
If we are unable to answer immediately, please leave a message or contact us by email for the fastest response.
Mailing Address
WashiNest
2721 Lakeview Rd
West Kelowna, BC
Canada
Please note that this mailing address may not always be the designated return address for product returns.
Customers must contact support and receive return authorization before sending any merchandise back.
Business Hours
Customer Support Availability
Monday – Friday
9:00 AM – 5:00 PM
Local Business Time
Responses may occasionally take longer during:
Public holidays
Peak shopping seasons
Major promotional events
Unexpected operational disruptions
Order Assistance
For questions about existing orders, please include:
Order number
Purchaser name
Email address used at checkout
Date of purchase
This information helps us locate your order and provide assistance more efficiently.
Product Questions
Need help selecting the perfect washi tape or journaling supplies?
Our team is happy to assist with:
Product recommendations
Design collections
Usage suggestions
Gift ideas
Creative project inspiration
Compatibility questions
We love helping fellow stationery enthusiasts discover products that inspire creativity.
Return and Refund Requests
For return or refund inquiries, please contact us through email before taking any action.
Return requests should include:
Order number
Reason for return
Photographs if applicable
Product condition details
Our support team will provide step-by-step instructions.
Partnership and Business Inquiries
For business-related matters including:
Collaborations
Wholesale opportunities
Creative partnerships
Media requests
Brand inquiries
Please contact:
We review partnership opportunities on a case-by-case basis.
Customer Satisfaction
Customer satisfaction remains one of our highest priorities.
Every message received by WashiNest is carefully reviewed, and we strive to provide solutions that are fair, transparent, and helpful.
Whether you're creating a travel journal, decorating a planner, or collecting beautiful stationery supplies, we're honored to be a small part of your creative story.
Thank you for choosing WashiNest.
We look forward to serving you.